![]() ![]() I run the tests by the other sites every so often, and they all SAY they have found something (of course), but with research, find that these are errors on my computer (caused by me, or registry errors that are not "urgent". The paid version was super inexpensive the first couple of years, but is still today cheaper than all of the other systems out there, and so much better as far as I am concerned, yet it STILL stays cheaper than others & STILL is the best system out there as far as I am concerned. I had the and free version for years, until they notified that they would not cover everything they had in the past, and gave a date. The free version was comprehensive, at one point, you only paid if you were a business. I used this as a free backup when I had free McAfee the 1st 2 yrs that came with my computer, Avast caught so many things that McAfee missed. IMHO, MUCH better than all of the retail ones I have ever tried. Not had a successful virus get through in the 6 years of paid use (or the 5 of unpaid). ![]() Have had the program stop me dead before a Trojan Horse tried to open. Was a user of the FREE full version for 5 years (used to be free for all residential users for the full version!), then had to upgrade to reasonably priced full version. You just know there is one fat cat making a buttload of money while I now go more broke every year. I will have to start looking at different companies after 20 years with this one company. No way to bundle packages to save money anymore, either. I wrote to them that it was getting out of control, but unlike the old AVAST, they had no time to write me back. I am sad to have to put forth this update. I have been with this company since their early days on the net, when it was free for residential customers, but are now to big for their britches, and charge far to much, and are always finding new ways of nickel and diming you. Last straw, you used to get phone version for free when you paid for everything else, and now I have to pay $6 a year (yes, I know that is minor, but by next year, they wil charge $20 a year, for sure. You used to be able to buy a package, and it covered everything, and now they separate everything, and then charge you for each thing, so it no longer is cost effective unless you have multiple computers. In my case, immediately after they charged me.Ĭustomer support id 18800971 - 6:33pm PST See critical reviews Reviews (61)Ĭustomer support id ******* - 6:33pm PST You should not have to go through this experience for canceling or requesting for a refund especially if it is within a reasonable time frame. ![]() So I hope this can speak volumes to my experience. I have never written a consumer affairs review either or a 1 star review. I was really happy with Avast programs and features but I will never ever do business with Avast ever again because of this. It was difficult to maintain my composure but I continued to say thank you and please to my requests despite the constant disrespect that I had received. This agent also made underlying taunting & mocking comments of my Asian heritage last name - which was quite obvious and extremely unprofessional. It was quite obvious their intentions were to frustrate me and delay the entire process. The agent tried to exhaust me by asking several times why I wanted a refund and tried to only offer a 75% partial refund. The entire request lasted 30 minutes while the customer support agent named Kennedy, attempted to exhaust me with alternatives and delayed responding for nearly 5 minutes. I had to politely beg for a refund for a charge that was automatically renewed without my authorization. Terrible and unprofessional customer support. ![]()
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